Welcome back

We are looking forward to our planned re-opening on 4th July and welcoming guests back to stay with us. The following content updates you on the latest measures we are putting in place. We are carefully reviewing all current Government and industry requirements and guidance, adjusting the hotel to comply with these.

The details below are the most important points to note to give you confidence in booking a stay with us. A dedicated guide will be published and available for download that will be updated regularly following Government advice.

The Hydro has welcomed guests for 125 years and will continue to do so. With large airy lounges and restaurants, the Hydro offers extensive outdoor space for relaxing in the private gardens, dining on the terraces or strolling to the beach. Perfect for a well-deserved break.

On arrival

  • A member of the team will welcome all guests at the side entrance and will take your temperature using an infrared thermometer. Hand sanitiser will be available for use on arrival and throughout the hotel.
  • Check-in and check-out will take place at either side of the main reception counter. Footprint floor markers are in place to aid social distancing.

Staying with us

  • The staircases and lifts are available for use as normal, but should only be shared with your household
  • Each bedroom has had some items removed to avoid shared usage between guests
  • Your bedroom will only be accessible by its occupants and housekeeping staff will not enter rooms for stays of less than 4 nights

Dining

  • We have made some refinements and alterations to our food and beverage operation throughout the hotel. All residents will be allocated a designated table in the Crystal Restaurant for use throughout their stay.
  • All guests will be offered lounge and restaurant table service where the team will take drink orders and bring your drinks direct to you
  • Breakfast has been upgraded to plated a la carte and will be served from 7.30 to 10am
  • We will also take a breakfast and dinner reservation time at check-in
  • Overnight guests dining with us in the evening in the Crystal Restaurant will have the option of two or three course dining with an extensive menu available. Three course dinner with coffee is included for all guests on one of our seasonal breaks
  • Guests may continue to dine in the Conservatory or have a light bite in the Lounge
  • The team will continue to offer friendly and efficient service, but please note service may take slightly longer due to our new procedures

Regular cleaning

  • A number of enhanced cleaning measures have been put in place which includes regular cleaning of all touch points
  • Bedrooms will be left vacant 24 hours after checkout and will then be thoroughly cleaned 
  • Restaurant and Lounge staff will wear disposable gloves in addition to face coverings and have strict guidelines in place in changing these between clearing and serving different tables

Personal wellbeing

Personal wellbeing and health is paramount for all guest and staff members. Our non-contact infrared thermometers will be in use for all guests, staff and suppliers entering the building. Staff are being fully trained on wellbeing, health and the new protocols in place.

Our outdoor swimming pool and adjacent sun loungers are currently closed and we await re-opening guidance. Our private gardens provide plenty of benches and open spaces to relax outside and enjoy the sea view. The beach is just a two minute walk away.

The hair salon will be operational from 4th July, Monday to Saturday with a single stylist and guest at any one time. We are awaiting guidance as to PPE equipment to be worn by guests and will supply this if required.

Flexible reservations

We recognise that during this time things may change. With this in mind we are offering flexibility with reservations. If circumstances change, all bookings made for stays in July and August may be moved to an alternate date of your choice.  

We are very much looking forward to re-opening the Hydro and welcoming regular and new guests alike. Our team will continue to provide warm, friendly and efficient service and will assist where possible to ensure you have an enjoyable and well deserved stay with us. 

Our Commitment to Guests

VIEW OUR GUIDE