Hydro Hotel – Terms and conditions

Guarantee – A valid credit card or debit card is required to guarantee your reservation. No monies are charged until your stay at the hotel.

Cancellations and Insurance – Cancellations less than 3 days notice will be subject to 100% of the total reservation value if we are unable to re-let the accommodation. If we are able to re-let the accommodation no charge will be made. We strongly recommend guests take out suitable travel insurance.

Arrivals and Departures – We will always try to accommodate guests who arrive early but we are unable to guarantee that your room will be available before 2.30pm on the day of arrival. Please be advised that check-out time is 10.30am.

Smoking – Please note that all our rooms and suites are non smoking. Should you smoke in our rooms a charge of £50 will be added to your account.

Dress – The majority of our guests like to dress for dinner and gentlemen usually wear a jacket and tie for dinner. We understand that not everyone will wear a tie, so therefore we do request smart casual dress at dinner.

Dining – The Crystal restaurant is open daily for breakfast, lunch and dinner. The conservatory is open daily from 9am – 9pm serving a range of light menu items. Light refreshments are available 24hrs from our room service menu.

Medical Conditions and Disability – Please advise reception of any disability or medical condition, including food allergies, you may have that could affect your health or safety during your stay.

Special Requests – All special requests must be made in writing and confirmed by the hotel.

Dogs – Small well behaved dogs are accepted at the discretion of the management, a charge of £10 daily. (No food provided) Please note that dogs are not allowed in food service areas.

Valuables – A safe is available for use in your hotel bedroom. We are unable to accept liability for items left in hotel bedrooms or areas left unattended. Items can be deposited in reception and a receipt obtained.

Parking – Free car parking for over 40 cars in the hotel grounds and unrestricted parking surrounds the hotel.

Payment – We accept cash, cheque, debit and major credit cards